Refund policy

Cancellation and Refund Policy

Shop Clarity Sessions

Full payment is required before your session.

• Cancel at least 48 hours before your scheduled session for a full refund.
• You may reschedule once at no charge with at least 24 hours’ notice.
• Cancellations made less than 48 hours before the session are nonrefundable. Rescheduling requests made with less than 24 hours’ notice are considered case by case; transferring your payment to a new session is not guaranteed.
• Missed appointments without notice are nonrefundable.
• We consider genuine emergencies individually. Please contact us so we can discuss your situation.

Shopify Shop Tune-Up

Full payment is required before work begins. You may cancel for a full refund before we begin your storefront review. Once the review begins, payment is nonrefundable.

If Small Shop Shift cannot complete the agreed work, we will refund the unearned portion of your payment.

Human-First Content Shift and Focused Project Support

Your written proposal specifies the payment schedule, deliverables, timeline, cancellation terms, clarification period, and project end date. Work begins after we receive your signed agreement and required payment.

The cancellation and refund terms in your signed project agreement apply to that project.

How to Contact Us

To cancel, request a refund, or reschedule, email smallshopshift@gmail.com. For scheduled sessions, notice periods are measured before the appointment’s scheduled start time.

Nothing in this policy limits any rights you have under applicable law.