Terms of service

Small Shop Shift provides consulting and project support for small businesses. These terms describe how we work together, alongside your service description and any signed project agreement.

Our Services

Our free, 30-minute consultation is an opportunity to discuss your needs and whether we are a good fit. There is no obligation to purchase.

The Shop Clarity Session includes intake review, a 75-minute working conversation, and a written Now / Next / Later recap. It does not include implementation, custom code, a complete storefront audit, or unlimited ongoing support.

The Shopify Shop Tune-Up includes a storefront review, a prioritized report, and a live walkthrough. Implementation, custom code, and advanced SEO are not included.

Human-First Content Shift and Focused Project Support follow the deliverables, scope, and timeline in your signed proposal. Additional work requires a separate agreement on scope, cost, and timing.

Our services do not include legal, tax, or financial advice.

Payment, Cancellations, and Refunds

Shop Clarity Sessions and Shopify Shop Tune-Ups require full payment before the session or work begins. Human-First Content Shift and Focused Project Support follow the payment schedule in the signed proposal.

The full $275 Shop Clarity Session fee can be applied toward your next Small Shop Shift package.

Our Cancellation and Refund Policy explains session cancellations, rescheduling, missed appointments, and refunds. Project-specific cancellation terms are provided in your signed agreement.

Your Responsibilities

Please provide accurate information, complete requested intake materials, and supply agreed feedback, approvals, and authorized access on time. Do not include passwords or sensitive customer information in intake forms.

You remain responsible for your business decisions and for deciding how to implement our recommendations. We cannot guarantee particular sales, revenue, search rankings, or other business results.

Timelines and Engagement End Dates

For Shop Clarity, we provide your written recap within two business days after the session. The engagement includes one collected round of clarification questions and ends seven business days after delivery of the recap.

Shopify Shop Tune-Ups generally take one to two weeks once work begins and required materials and access are available. The engagement ends seven business days after both the report and walkthrough have been delivered.

Human-First Content Shift and Focused Project Support proposals specify the start date, delivery timeline, clarification period, and final engagement end date. Ongoing support beyond the agreed scope or end date requires a separate agreement.

Client Delays

If requested materials, access, feedback, or approvals are five business days overdue, work and the delivery timeline pause. At ten business days overdue, the project moves to hold.

After 30 calendar days without a response, the engagement closes. Restarting requires a new timeline and may require an additional fee, which we will explain before restarting.

Client delays move delivery dates. Payments for work already performed or time reserved under the agreed terms are not refunded because of client delays, subject to applicable law.

Platform Costs and Maintenance

For project work, we explain what we will handle, what you will maintain afterward, and any known additional platform costs before work begins. Third-party platforms have their own terms and fees.

Recording, Privacy, and AI Assistance

We ask for permission before recording with Plaud. You may decline recording.

We use ChatGPT to help review information and prepare draft notes and recommendations. Our team reviews the results and makes the final recommendations. Declining recording does not automatically exclude written information from AI-assisted processing. Contact us before sharing information if you would like to discuss an alternative.

Our Privacy Policy explains how we handle personal information.

Questions and Project Agreements

Please contact smallshopshift@gmail.com with questions about your services or these terms.

Where a signed project agreement expressly differs from these general service terms, the project agreement governs that project. Nothing in these terms limits rights that cannot be excluded under applicable law.